FAQs
Can I exchange items online?
Items purchased online can be refunded through our online process. Visit our Returns & Exchanges page to begin your return! If you wish to exchange an item you purchased online you will need to do so at your closest Cuperon store.
What payment methods does Cuperon use?
Cuperon accepts payment via COD – Cash on delivery.
Why was my order partially refunded?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realize when attempting to fill these orders that unfortunately we can’t fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 – 5 business days to show back in your account.
Once again, we sincerely apologize for the inconvenience, this is the worst-case scenario
Can I order over the phone?
Cuperon accept orders via registered whatsapp number as well as website checkouts are also important.
Can I place a bulk purchase order?
To enquire about a bulk purchase order please contact our Support Team at [email protected] or use our live chat feature.
I haven’t received my order confirmation email.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team at [email protected]
Can I cancel/change my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team via [email protected] and we will assist as best we can.
My item(s) is wrong, damaged or missing.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at [email protected].
How long does delivery take?
Cuperon offers standard shipping in Pakistan. It can be delayed if gazetted holidays or unavoidable circumstances happens.
My online order hasn’t arrived yet.
If you have any queries in regard to the whereabouts of your parcel, you can contact us at [email protected] or drop us message on Whatsapp number along with you order details.
Do you require a home address for delivery?
We deliver to home and work addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, street of entrance, level number.
How do I know if my order has been dispatched?
Once your parcel has been collected and scanned, you will receive an email notification.
Can I return a faulty item outside of 30 days?
Absolutely! If you change your mind you may return product with the original receipt. Without your receipt we will happily exchange. For further information please contact our Support Team at [email protected].
Can I return an item that has been exchanged?
Unfortunately, we cannot offer a refund or exchange as we offer cash on delivery & hence please check thoroughly the product once it reached to your address.
How can I best take care of my items?
Our fashion jewellery ranges are made of alloy and then plated for colour. We advise you not to wear your fashion jewellery in water, when using cleaning products, lotions or perfumes. These chemicals can cause tarnishing.
Is your Sterling Silver genuine?
All Cuperon Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings.
How do I know if the item will fit?
At Cuepron we try our best to accommodate for all customers and create comfortable products! Each item should detail individual measurements. For further clarification, you can view our Size Guide to ensure you’re buying the best fit for you.
How can I get stock information on jewellery I want to purchase?
Our Customer Support Team are here to help! For any in-store or online product enquiries please contact our Customer Service Team at our Contact Us page. If you have a photo of the item you are enquiring about please attach it so we can assist you as best we can!
How can I work as an influencer with Cuperon?
We want to hear from you! You can apply here.
What is the best way to contact Cuperon?
Our team work to be available as often as possible. If you would like a Cuperon representative to contact you send us an email at our Contact Us page.
How do I unsubscribe from Cuperon?
Easy! There is a button to unsubscribe at the bottom of all emails sent by Cuperon. Click that button and follow the instructions!